Refund policy

Returns & Refunds Policy

We offer a 30‑day return window starting from the day your order arrives.

If you’d like to return an item, it must be unused, in its original packaging, and you’ll need your order number or proof of purchase. Email us at dogbustdesigns@outlook.com to start a return — please don’t send anything back without contacting us first.

Return Address: Dog Bust Designs 80 Silverdale Close Aldermans Green Coventry CV2 1PY

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, let us know straight away. We’ll put it right and cover the return shipping.

Custom or personalised items are only refundable if they arrive damaged or faulty.

Non‑Returnable Items

The following items cannot be returned:

• Custom or personalised products

• Sale items

• Gift cards

Return Shipping

For standard returns (not faulty or incorrect items), the buyer is responsible for return shipping costs.

We recommend using a tracked service. We cannot refund items lost in transit.

Refunds

Once your return arrives with us, please allow 3–5 business days for inspection and processing.

If your return is approved, your refund will be issued to your original payment method within 10 business days. Original shipping charges are non‑refundable.

If it’s been more than 15 business days since your refund was approved, email us at dogbustdesigns@outlook.com and we’ll look into it.

Condition Requirements

We cannot accept returns for items that:

• Are not in their original packaging

• Show signs of use

• Are damaged due to misuse or improper care