Shipping policy


Last updated: 28 August 2026

At Dog Bust Designs, we take care to ensure that every order is processed and packaged appropriately so that your products reach you safely and in good condition.

This Shipping Policy explains how orders are processed, dispatched and delivered.

1. Delivery Areas

Delivery availability depends on the type of product purchased.

Dog Busts & Sculptural Products

Dog Busts and other directly produced sculptural products are currently available for delivery to UK addresses only.

International delivery is not currently available for these products.

Dog T-Shirts

Dog T-Shirts are produced and fulfilled through our print-on-demand fulfilment partner.

T-Shirts are currently available for delivery to the UK and USA, subject to the delivery locations and services supported by our fulfilment partner.

Delivery charges, estimated delivery times and available destinations for T-Shirts will be displayed during checkout.

Other Products

Where different delivery arrangements apply to a particular product, the relevant product listing will provide the applicable delivery information.

2. Order Processing

Each order is prepared and processed according to the product purchased.

Where a product is in stock, we aim to process and dispatch the order within the timeframe stated on the relevant product listing.

Products that are Made to Order, Coming Soon or Pre-Order may require additional production time.

Where additional production time applies, this will be clearly stated on the relevant product listing.

For T-Shirts and other print-on-demand products, production and fulfilment are handled by our print-on-demand fulfilment partner.

3. Delivery Charges

Applicable delivery charges will be clearly displayed during checkout before you complete your purchase.

Delivery charges may vary depending on the product, destination, size, weight and fulfilment method.

Where free delivery is offered, the relevant product listing or promotional information will clearly state this.

4. Delivery Times

Estimated delivery times will be provided on the relevant product listing or during checkout where available.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

For made-to-order products, the production time should be considered in addition to the delivery time.

For print-on-demand products, delivery times may vary depending on the fulfilment location, destination and delivery service selected.

Once an order has been dispatched, delivery is handled by the applicable delivery provider or fulfilment partner.

5. Tracking

Where tracking is available, tracking information may be provided following dispatch.

Customers can use the tracking information supplied to monitor the progress of their delivery.

If tracking shows that an item has been delivered but you have not received it, please contact us so that we can assist with investigating the delivery.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery information carefully before completing your purchase.

If you realise that you have provided an incorrect delivery address, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

7. Damaged Products

We take reasonable care when packaging products to minimise the risk of damage during delivery.

If your order arrives damaged, please contact us as soon as possible.

Where appropriate, please provide:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the packaging

  • A brief description of the damage

We will assess the issue and work with you to provide an appropriate resolution in accordance with applicable consumer law.

For print-on-demand products, we may need to work with our fulfilment partner to investigate and resolve the issue.

8. Delayed or Missing Deliveries

If your order has not arrived within the expected delivery period, please contact us.

Where appropriate, we may contact the relevant delivery provider or fulfilment partner to investigate the shipment.

Delivery times can occasionally be affected by circumstances outside our reasonable control.

9. Orders Returned by the Delivery Provider

If an order is returned because an incorrect or incomplete delivery address was provided, or because delivery could not be completed for reasons attributable to the customer, we will contact you to discuss the available options.

Additional delivery charges may apply where a replacement delivery is requested, where permitted by law.

This does not affect any statutory cancellation or consumer rights that may apply.

10. Made-to-Order Products

Some Dog Bust Designs products may be produced specifically following an order.

Where a product is made to order, this will be clearly stated on the relevant product listing.

Made-to-order products may require additional production time before they can be dispatched.

The expected production or dispatch timeframe will be stated on the relevant product listing where applicable.

Please consider the stated production time in addition to the delivery time.

11. Print-on-Demand Products

Dog T-Shirts and other applicable print-on-demand products are produced and fulfilled by our print-on-demand fulfilment partner.

This means that these products may be produced at a fulfilment facility located closer to the delivery destination.

Production and delivery times, available destinations and delivery charges may therefore differ from those applicable to Dog Busts and other directly produced products.

The applicable information will be displayed during checkout.

12. Multiple Products in One Order

Where an order contains different types of products, such as a Dog Bust and a T-Shirt, the products may be processed and dispatched separately.

This is because different products may be produced or fulfilled through different fulfilment arrangements.

You may therefore receive separate delivery notifications and tracking information.

13. Delivery Delays Outside Our Control

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Transport disruption

  • Strikes

  • Courier delays

  • Power or infrastructure failures

  • Significant technical problems

  • Supplier or fulfilment disruption

  • Government restrictions

  • Other events beyond our reasonable control

Where a significant delay occurs, we will make reasonable efforts to assist and keep you informed where appropriate.

14. Consumer Rights

Nothing in this Shipping Policy removes or limits your statutory consumer rights.

We remain responsible for ensuring that products are supplied in accordance with applicable UK consumer law.

Delivery arrangements do not affect your rights regarding products that are faulty, damaged, incorrectly supplied or not as described.

Please also refer to our Returns & Refunds Policy and Terms of Service.

15. Contact Us

If you have questions regarding delivery, an existing order, a missing delivery or a damaged product, please contact Dog Bust Designs through our Contact Us page.

Please include your order number where possible so that we can assist you as quickly as possible.